Terms of Service

1. Who we are

S&G Cleaning YYC is a cleaning business operating in Calgary, Alberta and the surrounding area, established in 2025. In these terms, "we" and "us" mean S&G Cleaning YYC; "you" means the person or organisation booking the service.

These terms apply to every booking made through this website, by phone, or by email.

2. Booking and confirmation

A booking is a request until we confirm it. We confirm by email, and the confirmation states the service, the date, the arrival window, and the price.

Prices shown during booking are calculated from the details you give us. If the property differs materially from what you described — significantly more rooms, or a condition requiring far more time — we will contact you before starting and agree a revised price. We will not simply charge more without telling you.

• One-time bookings are held with a 25% deposit.
• Recurring plans require no deposit and have no minimum term.
• Your price is fixed at the moment you book and is unaffected by later changes to our rates.

3. Payment

The balance is due on completion of the service unless we have agreed invoice terms in writing. We accept card, e-transfer, and cash.

All prices are in Canadian dollars and exclude GST, which is added at checkout at the prevailing rate.

Commercial accounts may be invoiced on net-15 terms after the first month of service. Overdue invoices accrue interest at 2% per month.

4. Access to the property

You are responsible for giving us safe, legal access at the agreed time — a key, a code, a lockbox, a concierge arrangement, or your presence.

Any codes or keys you provide are held securely and shared only with the crew assigned to your property. Keys are returned on request and destroyed when a plan ends.

If we cannot access the property, the visit is charged as a late cancellation under our cancellation policy.

5. What we will and will not do

• We work to the published checklist for the service tier you booked.
• We do not handle biohazards, bodily fluids, mould remediation, or pest infestations.
• We do not use ladders above the second storey or work at height outside.
• We will not move furniture heavy enough to risk injury to our crew or damage to your floors.
• We will not clean areas we judge to be unsafe, and we will tell you why.

If we identify something outside our scope, we will tell you rather than attempt it. Where possible we will suggest who can help.

6. Your belongings and our liability

We carry commercial liability insurance and every cleaner on your property is covered by it. A certificate is available on request.

If we damage something, tell us within 48 hours. We will repair, replace, or compensate at fair value. Please secure irreplaceable, fragile, or high-value items before we arrive, or tell us in advance not to touch them.

We are not liable for pre-existing damage, for wear revealed by cleaning, or for failure of fixtures and appliances that were already faulty. Our total liability for any single visit is limited to the greater of the amount you paid for that visit or the actual cost of repair or replacement.

7. Supplies and equipment

We supply everything as standard, at no extra charge, using low-toxicity and low-odour products.

If you ask us to use products you supply, we will — but we cannot accept responsibility for the outcome or for any damage those products cause.

8. Our staff

Our cleaners are our employees, vetted and trained by us. Please do not offer them direct employment or private work during their engagement with us or for six months after.

Please also do not ask crews to perform tasks outside the agreed scope on the day. Ask us instead and we will price it properly.

9. Cancellation

Cancellation, rescheduling, pausing, and ending a recurring plan are covered in full by our cancellation policy, which forms part of these terms.

10. Photographs

We photograph before and after on deep cleans, move-outs, and post-construction work. These photos are used for quality control and to resolve any dispute about the condition of a property.

We never publish a photograph of your property without your written permission.

11. Changes to these terms

We may update these terms. The version in force for your booking is the version published when you booked, and we will not apply a change retroactively to a confirmed job.

These terms are governed by the laws of the Province of Alberta.