Satisfaction Guarantee

1. The guarantee

If any part of a clean does not meet the checklist for the service you booked, tell us within 24 hours of the visit and we will return and redo that work at no charge.

There is no argument and no inspection fee. We schedule the return visit within two business days wherever our calendar allows.

2. What it covers

• Anything on the published checklist for your service tier that was missed or done poorly.
• Any add-on you paid for that was not completed.
• Work that was completed but to a standard clearly below what we have delivered before.

3. What it does not cover

The guarantee is about our work, not about the condition of the property or the passage of time.

• Damage or staining that existed before we arrived — we photograph these and flag them on the day.
• New mess created after we left.
• Work explicitly outside the scope of the tier you booked. A standard clean does not include baseboards; that is a deep clean.
• Areas we could not reach or were asked not to enter.
• Requests raised more than 24 hours after the visit.

4. How to claim

• Call (403) 903-5462, or raise a change request from your client portal.
• Tell us which rooms and which items. Photos help but are not required.
• We confirm a return slot, usually within two business days.

If a return visit is not practical — you are mid-move, or the property has changed hands — we will credit the affected portion of the service instead.

5. Repeated issues

If we have to return twice on the same recurring plan, we treat that as our problem rather than yours. We will change the crew assigned to your property and review the checklist with you directly.

If a third visit falls short after that, we will release you from the plan and refund the most recent visit in full. At that point we are not the right fit, and we would rather say so.